Refund and Return Policy

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  Refund and Return Policy

Custom, Made to Order Products

All our boxes are produced specially for your brand, with your logo, artwork, and specifications. These custom made products cannot be resold or reused for other customers.
For this reason, we do not offer refunds or returns for correctly supplied custom orders.

No Refunds or Cancellations After Order Confirmation

Once your order is confirmed (final artwork approved and payment received), it immediately moves into production.From this stage onward, orders cannot be cancelled, modified, or refunded, as materials and printing are already committed specifically to your job.

Production & Delivery Timelines

Custom packaging involves multiple steps such as plate making, printing, die cutting, and finishing.

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  Standard timeline: We generally aim to produce and dispatch orders within 15 working days after final artwork approval and payment.
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  Extended timeline (30–45 days): In some cases, production may take longer due to factors such as:
  – Machinery breakdowns or maintenance
  – Raw material delays
  – Unexpected production load or operational issues

  In such situations, the production and dispatch timeline may extend up to 30–45 days. We will keep you informed of delays as far as possible.

Because all products are custom made for your brand, orders are not eligible for refund or cancellation on the basis of delay, provided they are delivered within 45 days of artwork approval.

Damaged or Defective Products

While refunds are not provided, your satisfaction and product quality are important.If you receive:

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  Boxes that are physically damaged in transit, or
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  Boxes with a clear manufacturing defect (wrong size, major printing error, or incorrect quantity compared to the approved order)

Please contact us within 48 hours of delivery with:

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  Your Order ID
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  Clear photos of the outer packaging and the damaged/defective boxes
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  A brief description of the issue

After reviewing the case, we may, at our discretion, offer:

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  Replacement of the affected quantity, or
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  A credit note for use against a future order.

Cash refunds will not be issued.

Colour and Print Variation

There may be minor variations between on screen proofs and final printed boxes due to differences in screens, printing processes, inks, and paper/board.Such reasonable colour or registration variations are considered normal in printing and do not qualify as defects, refunds, or free reprints.

Artwork Responsibility

We print based on the final artwork and details approved by you.We are not responsible for issues such as:

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  Spelling or content errors in the approved artwork
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  Incorrect addresses, contact numbers, or QR codes shared by you
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  Poor quality or low resolution images provided by you

Orders printed as per the approved artwork are not eligible for refund, reprint, or compensation.

Logistics & Delivery Delays

Once dispatched, shipments are handled by third party logistics partners. While indicative delivery timelines are shared, delays can occur due to factors beyond our control (weather, strikes, local restrictions, or courier operational issues).
Such logistics delays do not qualify for refunds, cancellations, or compensation.

How to Contact Us

If you face an issue that fits the conditions described above, please reach out within 48 hours of receiving the order at:

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  support@yppack.in